It is the sum of six waits that a typical one to ten person service business carries between a customer saying yes and the money landing: three days to answer the lead, two to get the quote out, five to get it signed, four to get it on the calendar, six to send the invoice, and fourteen to get paid. The model is printed in full in the table on this page, in whole days and whole basis points, so you can argue with any row.

The defaults come from the intake interviews Teal Apex runs with new tenants. Yours will differ, which is why the instrument lets you change the job value and the monthly count before you believe anything.

You get a complete export, on the day you ask for it, as plain CSV files and PDFs of every signed agreement and every invoice. The export is the same one you can run yourself from the console at any time, so there is nothing to request and nothing to wait for. Your account stays readable for ninety days after the last payment and is then deleted.

Owned instances are different by design. The database is yours, on your own hosting, and stopping the hosting bill stops nothing except our access to help.

Yes, and that is the whole point of the product. The portal runs on your domain, the emails and texts carry your name, the agreements and invoices carry your logo, and the four accent colors are yours. Your customer never sees the words Teal Apex anywhere, including in the footer, the sender line, or the payment receipt.

Solo runs on a subdomain we provide. Crew, Founders and Owned all run on a domain you own, and setup is part of the scheduled call.

It feeds them. Client OS is the record of what was quoted, signed, done, invoiced and paid, in order and with dates. Your accountant gets a monthly export that matches your bank deposits line by line, which is usually the first time that has happened. It does not do your books, your taxes, or your payroll, and it does not pretend to.

If your accountant already lives in a ledger product, the export is shaped to import cleanly, and we will sit on a call with them for the first month end.

Relay sends three things, each as one text and each with a timing you can read on the Messages screen: an answer to a new lead within sixty seconds, one follow up two days after a quote goes out, and one reminder the day after an invoice is due. Every message is written in your words, signed with your name, and shown to you before it is ever switched on.

It never sends marketing, never sends to anyone who has not written to you first, never sends twice for the same reason, and stops the moment the customer replies.

Apex Sign records the signer's name, the time to the second, the device and network address, the exact text that was on the screen, and the fact that the signer was sent the document by a channel they had already used with you. That is the evidence the federal electronic signature act and the state acts modelled on it ask for, and it is what a court looks at.

Every executed agreement is sealed as a PDF with that audit line printed on the last page. Whether a given agreement holds up depends on its terms, which is a question for a lawyer and not for software.

The console keeps working. Anything you change while offline, a note, a booked slot, a marked done job, is saved on the phone with a count you can see, and it sends itself the moment a signal returns. The error state on every screen names that count out loud rather than hiding it, so you always know what is on the phone and what has landed.

Two things wait for signal on purpose: sending an agreement for signature, and sending an invoice. Both are actions a customer sees, and both should go once, at the moment you meant them to.

Crew is the full product on your domain, billed monthly, up to eight seats. Founders Lifetime is exactly Crew, paid once, for as long as the product exists, limited to fifty seats because a lifetime price only works for a small number of people. Forty one are left today and the count moves only when a seat sells.

Owned is a different thing. Through Apex Provision you receive your own running instance, database and all, on hosting you control, transferable to a buyer if you ever sell the business. Hosting is $99 a month and support is included for the first year.